Shipping & Returns
When will I receive my ZODI order?
Domestic orders will arrive within 7-14 days of your order, unless you are notified otherwise. Once your order is placed, we will begin the fulfillment process. Once it has shipped, you will receive an email - with tracking information and estimated arrival date.
What is the cost to ship the US and Canada?
You shipping is calculated at checkout. Rates are based on the weight and destination of your order.
Do you ship internationally?
At this time we do not ship internationally, other than to Canada. Although, if you are interested in setting up a special arrangement for an international order, get in touch. We would be happy to work with you. Due to the weight of our big Deck, shipping ZODI merchandise can be expensive internationally, still we’d be happy to provide information about shipping costs to your destination.
What is the ZODI Collective return policy?
We accept returns on unused items in their original condition and packaging returned within fourteen days of purchase. Customers are responsible for return shipping costs. If you receive an incorrect or damaged item, please contact us as soon as possible, so we can help resolve the issue. To initiate a return, contact us. Be sure to include your order number in the email subject line.
Can I exchange my purchase?
No. We are not able to honor exchanges at this time, though you may return unopened items in their original condition and packaging, then order a different item separately.
How long will my refund take?
Please allow 2-3 weeks for your refund to appear on your bank or credit card statement.
Questions? We’d be happy to help!